Customer Support Representative

Ez Health; United States; Remote; USD 39,000 - 52,000; Full time

Benefits offered by this job

Paid training

Referral program

Job summary

EZ Health is seeking a Customer Support Representative to help seniors navigate care needs. You’ll coordinate doctor visits, medications, referrals, insurance, transportation, and forms for a small group of clients, usually 20 or fewer, with long-term support.

You’ll work fully remote with flexible daytime hours, paid training, and room to grow into more responsibility as you gain healthcare experience without starting over.

Qualifications

• Experience in customer support or success roles.
• Comfortable working remotely and on flexible schedules.
• Excellent communication and problem-solving skills.
• Ability to coordinate care with multiple stakeholders.

Responsibilities

• Call clients regularly to check in on their well-being.
• Ask follow-up questions to uncover barriers.
• Help clients prepare for appointments and follow up.
• Explain benefits, referrals, and next steps clearly.
• Research and arrange transportation, medications, and local programs.
• Coordinate with doctors, pharmacies, insurers, and community groups.
• Maintain clear, organized notes.
• Follow through on every task so clients always know how things turned out.

Skills

Customer support

Phone experience

Active listening

Problem solving

Tools

Google Docs

Google Sheets

Email

Job description

Fully Remote, Flexible Schedule, $28-$38/hour

Fully remote $28-$38/hour Bachelors US EZ Health

You already know how to calm a frustrated caller, figure out what's really wrong, and stay on it until the problem is solved. At EZ Health, you'll use those same skills to support seniors and coordinate the care and services they need. It's a way into a real career in healthcare.

As a Customer Support Representative on our senior care team, you'll be the dedicated support person and coordinator for a small group of older adults. Many of them are dealing with doctor visits, medications, referrals, insurance, transportation, and forms all at once. They can tell something isn't right but don't know where to start or who to call. You'll help them sort it out.

This is not a call center job. There's no queue, no handle-time target, and no script to read. You'll support a small group of clients, usually 20 or fewer, and stay with them for the long haul. You'll get to know their situations, keep your promises, and see how things turn out.

Why This Is the Next Step for Support Pros

In most support jobs, you close one ticket and move to the next. Here, you own the whole outcome for each person. Your skills carry straight over:

Active listening becomes finding the real barrier behind a client's problem

Troubleshooting becomes figuring out why a prescription stalled or a referral never went through

Research becomes finding local programs, benefits, and resources a client didn't know about

Escalation and follow-up become coordinating with doctors' offices, pharmacies, insurers, and community groups until the job is done

Clear documentation becomes notes that let teammates see exactly where each client stands

You don't need healthcare experience. We provide paid training on the healthcare side. What we can't teach is the instinct to dig deeper, stay patient, and finish the job, and you've already built that.

What You'll Do

• Call your clients regularly to check in on how they're doing
• Ask thoughtful follow-up questions to uncover what's really getting in the way
• Help clients prepare for appointments and follow up afterward
• Explain benefits, referrals, and next steps in plain, everyday language
• Research and arrange practical help like transportation, meals, prescription assistance, and local programs
• Coordinate with doctors' offices, pharmacies, insurance companies, and community organizations
• Find another way when the usual process hits a dead end
• Keep clear, organized notes
• Follow through on every task so clients always know how things turned out

You Might Be a Great Fit If You

• Have experience in customer support, customer success, or another phone-based service role
• Enjoy talking with older adults and are happy spending most of your day on the phone
• Are comfortable making outbound calls
• Go past the script and ask the natural next question
• Like research and tracking down answers that aren't obvious
• Explain complicated things clearly and patiently
• Stay calm and kind when someone is upset, confused, or overwhelmed
• Keep many open tasks moving without dropping any
• Take ownership and work well without reminders
• Are comfortable with email, Google Docs, Google Sheets, and other online tools
• Want work where you can see the difference you make

We use technology and AI to stay organized, but what makes someone great in this role is good judgment, compassion, and persistence. No tool replaces those.

Location: Remote

Employment type: Contract

Hours: Part-time or full-time, 28 to 40 hours per week

Schedule: Monday through Friday, daytime hours

Pay: $28 to $38 per hour, based on experience

Advancement: Room to take on more responsibility and earn more as you grow

Paid training

Referral program

If you're a support pro who wants your work to matter more, and you want a way into healthcare without starting over, we'd love to hear from you.