Client Support Specialist (Fully Remote)

Not Disclosed; United States; Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid disability and life保险

Three weeks PTO, 15 holidays, five wel

401(k) with 4% match

Job summary

Not Disclosed is a healthcare software company focused on connecting care teams and reducing medication delays. It is a growing, remote-first organization with a collaborative, mission-driven culture and AI-enabled tools.

We are hiring for a fully remote SaaS customer support role based in the United States, offering competitive hourly compensation and comprehensive benefits. You will work with cross-functional teams to ensure client success and long-term satisfaction.

Qualifications

• Experience in SaaS customer support, client services, or related field.
• Strong troubleshooting, communication, and organizational skills are essential.
• Must be able to work fully remote from the United States with a professional home office.

Responsibilities

• Manage 20–40 inbound calls per day and support tickets from hospice organizations and pharmacies.
• Make outbound calls to welcome users, provide guidance, and offer brief training sessions.
• Collaborate with Client Success and Sales teams to improve satisfaction and retention.

Skills

SaaS customer support

Troubleshooting

Communication

Organizational skills

Job description

• Manage 20–40 inbound calls per day and support tickets from hospice organizations and pharmacies.
• Make outbound calls to welcome users, provide guidance, and offer brief training sessions.
• Collaborate with Client Success and Sales teams to improve satisfaction and retention.

Requirements:

• Previous experience in SaaS customer support, client services, or a related field is preferred.
• Strong troubleshooting, communication, and organizational skills are essential.
• Must be able to work fully remotely from the United States with a professional home office.
• Competitive hourly compensation of $21–$22 per hour.
• Comprehensive medical, dental, vision, and accident insurance, plus company-paid disability and life insurance.
• Three weeks of PTO, 15 paid holidays, five wellness days, and a 401(k) with 4% match.

Not Disclosed

A healthcare software company focused on connecting care teams and reducing medication delays. It is a growing, remote-first organization with a collaborative, mission-driven culture and AI-enabled tools.