Customer Support Representative

Johnson Health Tech Companies; Town of Cottage Grove (WI); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs

Job summary

Johnson Health Tech Companies in the Town of Cottage Grove, Wisconsin, is seeking a Customer Support Representative to handle a high volume of customer inquiries via phone, email, and chat. This role focuses on technical troubleshooting and maintaining excellent customer relations.

The ideal candidate will possess a high school diploma, customer service experience, and proficiency in Microsoft Office. We offer a supportive team environment with benefits including health & dental insurance and 401(k) plans.

Qualifications

• Minimum high school diploma or equivalent required.
• Demonstrated customer service experience required.
• Minimum of 1 year call center experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to a high volume of calls, emails, and chats for technical support.
• Document and maintain comprehensive customer case records.
• Follow protocols to troubleshoot and resolve issues.

Skills

Customer service experience

Technical troubleshooting

Excellent communication skills

Critical thinking

Education

High school diploma or equivalent

Tools

Microsoft Office suite

Job description

Position Overview

Under the direction of the Technical Support Supervisor, the Customer Support Representative handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities

• Maintain good attendance and adherence to schedule.
• Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.
• Support multiple queues.
• Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost‑effective way.
• Create parts orders; dispatch service technicians; collect billing information.
• Document and maintain comprehensive customer case records.
• Efficiently utilize tools and resources.
• Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.
• Promote a positive and collaborative team atmosphere with co‑workers.
• Build and maintain working knowledge of products.
• Complete all required training and ongoing education.
• Other duties as assigned.

Requirements

• Minimum high school diploma or equivalent required.
• Demonstrated customer service experience required.
• Minimum of 1 year call center experience preferred.
• Working knowledge and experience with Microsoft Office suite or comparable software.
• Excellent written and verbal communication skills.
• Think critically to analyze and solve problems.

Benefits

We offer an excellent compensation package and team‑oriented work environment with growth opportunities.

• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs

Equal Opportunity Employer, including Veterans and Individuals with Disabilities