Customer Care Representative

USA Hometown Experts; Arlington (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

USA Hometown Experts is seeking a Customer Care Representative to deliver exceptional service and support. You will handle inbound and outbound calls, schedule service visits, and record essential details with accuracy in a fast-paced environment.

The role emphasizes teamwork, integrity, and accountability while maintaining high standards of customer satisfaction. The ideal candidate has a high school diploma or GED and 1–2 years in customer service or call center settings, with strong verbal

Qualifications

• High School Diploma or GED.
• 1–2 years of customer service or call center experience.
• Strong verbal and written communication skills.
• Working knowledge of computers and software applications.
• Familiarity with business management software tools (preferred).
• Excellent time management and organizational skills.
• Ability to stay calm under pressure and make sound decisions.
• Positive attitude and strong team player mindset.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Schedule service calls and record important details accurately.
• Communicate effectively with team members and management.
• Deliver world-class customer service and meet satisfaction goals.
• Maintain accurate job notes and database records.
• Manage multiple tasks in a fast-paced environment.
• Provide timely feedback to management.
• Build productive relationships with customers and coworkers.

Skills

Customer service

Communication skills

Time management

Organizational skills

Team player

Stress management

Problem solving

Education

High School Diploma or GED

Tools

Computer skills

Business management software

Job description

Description

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our team as a Customer Care Representative and become a key part of our team’s customer experience, ensuring every interaction reflects our commitment to excellence.

Why Join Our Team

• Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long-term disability, critical illness, accident, and hospital indemnity coverage
• Paid holidays and vacation
• Ongoing training to develop your skills and advance your career
• Supportive, team-oriented culture built on integrity and accountability

What You’ll Do

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Deliver world-class customer service and meet satisfaction goals
• Maintain accurate job notes and database records
• Manage multiple tasks in a fast-paced environment
• Provide timely feedback to managementBuild productive relationships with customers and coworkers

What We’re Looking For

• High School Diploma or GED
• 1–2 years of customer service or call center experience
• Strong verbal and written communication skills
• Working knowledge of computers and software applications
• Familiarity with business management software tools (preferred)
• Excellent time management and organizational skills
• Ability to stay calm under pressure and make sound decisions
• Positive attitude and strong team player mindset