Customer Care Representative

Smith; Arlington (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Medical, dental, vision

Life insurance

Paid holidays

Ongoing training

Job summary

Smith is seeking a Customer Care Representative to join our Indiana team. You will handle customer calls, schedule service visits, and maintain accurate records while delivering exceptional service to reflect our commitment to excellence.

The role emphasizes teamwork, effective communication, and the ability to manage multiple tasks in a fast-paced environment. A high school diploma or GED is required, with 1–2 years in customer service preferred.

Qualifications

• Must have strong communication skills and good computer literacy.
• Experience in customer service or call center is preferred.
• Familiarity with business software tools is a plus.
• Demonstrates time management and organizational abilities.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Deliver world-class customer service and meet satisfaction goals
• Maintain accurate job notes and database records
• Manage multiple tasks in a fast-paced environment
• Provide timely feedback to management; build productive relationships with customers and coworkers

Skills

Verbal and written communication

Computer literacy

Team player

Time management

Calm under pressure

Customer service mindset

Education

High School Diploma or GED

Tools

Business management software

Job description

Description

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our team as a Customer Care Representative and become a key part of our team’s customer experience, ensuring every interaction reflects our commitment to excellence.

Why Join Our Team

• Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long-term disability, critical illness, accident, and hospital indemnity coverage
• Paid holidays and vacation
• Ongoing training to develop your skills and advance your career
• Supportive, team-oriented culture built on integrity and accountability

What You’ll Do

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Deliver world-class customer service and meet satisfaction goals
• Maintain accurate job notes and database records
• Manage multiple tasks in a fast-paced environment
• Provide timely feedback to managementBuild productive relationships with customers and coworkers

What We’re Looking For

• High School Diploma or GED
• 1–2 years of customer service or call center experience
• Strong verbal and written communication skills
• Working knowledge of computers and software applications
• Familiarity with business management software tools (preferred)
• Excellent time management and organizational skills
• Ability to stay calm under pressure and make sound decisions
• Positive attitude and strong team player mindset