Customer Service Representative

PennCare Staffing; Pennsylvania; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with Match

Paid Time Off

Referral Bonus

Job summary

PennCare Staffing is seeking a friendly, solutions-oriented Customer Service Representative to be the first point of contact for clients and a resource to colleagues in PA. You will handle inquiries via phone, email, and chat, while maintaining accurate records and contributing to a positive team culture.

Ideal candidates bring 1–2 years of related experience, strong communication skills, and the ability to stay calm under pressure.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Strong verbal and written communication skills.
• A team-first mindset—willing to support colleagues.
• Ability to stay calm, patient, and empathetic under pressure.
• Comfortable using CRM software and basic computer applications.
• Strong problem-solving skills and attention to detail.
• Flexible availability.

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely, professional, and empathetic manner.
• Troubleshoot and resolve customer issues, escalating complex cases when needed and supporting teammates with difficult calls or situations.
• Collaborate with team members to share best practices and maintain a consistent standard of service.
• Maintain accurate records of customer interactions and transactions.
• Identify recurring issues and share feedback to improve processes and the customer experience.
• Support onboarding or mentoring of new team members as needed.
• Meet or exceed individual and team performance metrics (response time, satisfaction scores, etc.).
• Stay up to date on product/service knowledge to provide accurate information.

Skills

Verbal communication

Written communication

Empathy

Team mindset

Problem solving

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

CRM software

Job description

Customer Service Representative

Summary:

Are you passionate about supporting others? We are looking for a friendly, solutions-oriented Customer Service Representative to join our team. In this role, you'll support both our customers and your fellow team members — working collaboratively to ensure every client interaction is positive, consistent, and reflects well on our company. You'll be the first point of contact for customers while also serving as a resource and support system for colleagues handling similar issues.

Responsibilities:

• Respond to customer inquiries via phone, email, and/or chat in a timely, professional, and empathetic manner
• Troubleshoot and resolve customer issues, escalating complex cases when needed and supporting teammates with difficult calls or situations
• Collaborate with team members to share best practices, troubleshoot tricky cases together, and maintain a consistent standard of service
• Maintain accurate records of customer interactions and transactions
• Identify recurring issues and proactively share feedback with the team and leadership to improve processes and the overall customer experience
• Support onboarding or mentoring of new team members as needed
• Meet or exceed individual and team performance metrics (response time, satisfaction scores, etc.)
• Stay up to date on product/service knowledge to provide accurate, helpful information to both customers and colleagues

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree a plus
• 1-2 years of customer service or related experience preferred
• Strong verbal and written communication skills
• A team-first mindset — willing to support colleagues and contribute to a positive team culture
• Ability to stay calm, patient, and empathetic under pressure
• Comfortable using CRM software and basic computer applications
• Strong problem-solving skills and attention to detail
• Flexible availability

What We Offer:

• Health Insurance (FT only)
• Dental & Vison Insurance (FT only)
• 401k with Match
• Paid Time Off
• Referral Bonus