Customer Support Representative

Motion Recruitment; Alpharetta (GA); On-site; USD 35,000 - 45,000; Part time

Job summary

A major risk/analytics company is seeking a Customer Support Representative in Alpharetta, GA. This entry-level role involves investigating disputes, responding to customer inquiries, and maintaining records. The position requires a High School Diploma and 2 years of customer service experience. Ideal candidates will have strong communication and interpersonal skills. This starts as a 6-month contract with possibilities for extension or conversion to full-time employment.

Qualifications

• 2 years customer service related experience required.
• Entry-level position.

Responsibilities

• Investigate and resolve disputes within required SLAs.
• Respond to consumer inquiries and notify them of dispute investigation results.
• Refer unresolved consumer grievances to designated departments.
• Keep records of customer interactions and transactions.

Skills

Verbal and written communication skills

Attention to detail

Customer service skills

Interpersonal skills

Ability to work independently

Ability to accurately document information

Previous experience with MS Outlook

Data entry software experience

Education

High School Diploma or GED

Job description

Senior Manager, Enterprise Talent Services @ Motion Recruitment

Our client, a major risk/analytics company, is actively looking for a Customer Support Representative to join their team in Alpharetta, GA!

*** This begins as a 6 month contract, with an opportunity to extend or convert to FT ***

Major Job Duties and Responsibilities

• Investigate and resolve disputes within required SLAs
• Respond consumer inquiries or notify them of dispute investigation results
• Refer unresolved consumer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Education/Experience

• High School Diploma or GED (Typically required)
• Entry level
• 2 years customer service related experience required

Skills

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
• Ability to work independently and manage one’s time (Required)
• Ability to accurately document and record customer/client information (Required)
• Previous experience with computer applications, such as MS Outlook or data entry software (Typically required)

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

Administrative and Support Services