Information Technology Support Engineer

Merge IT; Alpharetta (GA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Benefits

Diversity-focused workplace

Job summary

A leading IT services company in Alpharetta is looking for an IT Support Engineer for a contract position. This role involves reimaging and deploying PCs, troubleshooting hardware, and providing support for Office 365 applications. Candidates should have proven experience with Office 365 at the deskside level, excellent customer service skills, and a basic understanding of device imaging practices. If you're passionate about IT and looking for a role that can advance your career, this opportunity is for you.

Qualifications

• Proven hands-on experience with Office 365 at the deskside level.
• Basic knowledge of device imaging, reimaging, and PC deployment best practices.
• Excellent problem-solving and customer service skills.

Responsibilities

• Reimage and deploy PCs as part of refresh or break/fix processes.
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals.
• Support users with Office 365 applications and Windows OS issues.
• Document incidents, service requests, and actions taken using ServiceNow.
• Collaborate remotely with team members across other locations to resolve complex issues.
• Perform basic hands-and-feet network support.
• Ensure timely and professional communication with end users and team leads.

Skills

Office 365

Problem-solving

Customer service

Tools

ServiceNow

Job description

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Alpharetta, GA.

Job Notes:

• 6+-month contract / extensions and perm conversion are possible but not guaranteed
• Drug & Background required.

Pay Rate = $25 w2 per hour + benefits

Key Responsibilities:

• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands‑and‑feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements:

• Proven hands‑on experience with Office 365 at the deskside level
• Basic knowledge of device imaging, reimaging, and PC deployment best practices
• Excellent problem‑solving and customer service skills

Nice to Have:

• Experience using ServiceNow or similar ticketing systems
• Familiarity with Windows Autopilot deployments
• Hands‑and‑feet network support (switch checks, console sessions)

Certifications:

• Certifications such as A+, MCP, or ITIL are a plus but not required

Why Work with Merge IT?

We don’t just connect people with jobs, we connect top IT talent with game‑changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.

Be You. With Us.

Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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