Contract Customer Support Pro - Dispute Resolution

Motion Recruitment; Alpharetta (GA); On-site; USD 35,000 - 45,000; Part time

Job summary

A major risk/analytics company is seeking a Customer Support Representative in Alpharetta, GA. This entry-level role involves investigating disputes, responding to customer inquiries, and maintaining records. The position requires a High School Diploma and 2 years of customer service experience. Ideal candidates will have strong communication and interpersonal skills. This starts as a 6-month contract with possibilities for extension or conversion to full-time employment.

Qualifications

• 2 years customer service related experience required.
• Entry-level position.

Responsibilities

• Investigate and resolve disputes within required SLAs.
• Respond to consumer inquiries and notify them of dispute investigation results.
• Refer unresolved consumer grievances to designated departments.
• Keep records of customer interactions and transactions.

Skills

Verbal and written communication skills

Attention to detail

Customer service skills

Interpersonal skills

Ability to work independently

Ability to accurately document information

Previous experience with MS Outlook

Data entry software experience

Education

High School Diploma or GED

Job description

A major risk/analytics company is seeking a Customer Support Representative in Alpharetta, GA. This entry-level role involves investigating disputes, responding to customer inquiries, and maintaining records. The position requires a High School Diploma and 2 years of customer service experience. Ideal candidates will have strong communication and interpersonal skills. This starts as a 6-month contract with possibilities for extension or conversion to full-time employment.