Customer Support Rep

Randstad USA; Denver (CO); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative in a remote call center environment. This role offers the opportunity to assist customers with inquiries while working flexible hours. You'll be responsible for handling inbound calls, resolving issues, and providing exceptional service. With a competitive hourly rate and a supportive team, this position is perfect for those looking to make a meaningful impact in customer service. If you have a passion for helping others and thrive in a fast-paced environment, this is the ideal opportunity for you.

Benefits

Health Insurance

Incentive Programs

401K Contributions

Qualifications

• Minimum 2 years of customer service experience required.
• High School diploma is mandatory for this role.

Responsibilities

• Respond to a high volume of incoming calls and assist members.
• Perform heavy data entry and update patient profiles.
• Provide detailed information and demonstrate empathy.

Skills

Call Center Support

Empathy

CRM

Patient Support

Appointment Scheduling

Healthcare

Typing Skills

Basic Computer Skills

Interpersonal Sensitivity

Education

High School Diploma

Job description

Job Title: Customer Service Representative (Temp to Hire)

We are hiring Temp to Hire Customer Service Representatives for our client in Denver. These remote positions require local residency for equipment pickup. The role involves working in a remote call center environment, handling inbound calls, follow-ups, answering questions, and resolving customer issues.

Compensation and Schedule

• During Training: $21.63/hr
• After Training: $22.66/hr

Training Schedule: First 12 Weeks, Monday–Friday, between 8:00 AM–4:30 PM or 11:30 AM–9:30 PM (schedule may fluctuate). Post-training: Set schedule with occasional adjustments based on call volume, with notice provided. Weekend availability is required.

Work Hours

Shifts vary from 7:00 AM to 9:30 PM MT, Monday–Sunday, with two days off during the week.

Application Process

Please email your resume to [e-mail] for next steps. A computer and customer service assessment are required.

Responsibilities

• Respond to high volume of incoming calls
• Assist members with benefit questions, ID cards, eligibility, billing inquiries, payments, etc.
• Perform heavy data entry and update patient profiles/demographics
• Track interactions and ensure compliance using dual screens and latest technology
• Provide detailed information and demonstrate empathy to members

Essential Functions

• Working weekends

Skills

• Call Center Support
• Empathy
• CRM
• Patient Support
• Appointment Scheduling
• Healthcare
• Typing Skills
• Basic Computer Skills
• Interpersonal Sensitivity

Qualifications

• Minimum 2 years of experience
• High School diploma required

About Randstad

Randstad is a global leader in staffing, dedicated to matching great people with great companies. We listen carefully to your employment needs and work diligently to find the right job for you, whether temporary, temporary-to-permanent, or permanent.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all applicants. If you need a reasonable accommodation during the application or interview process, contact [e-mail].

Additional Information

Pay is based on various factors including education, experience, location, and certifications. We offer a benefits package including health insurance, incentive programs, and 401K contributions (eligibility applies). This posting remains open for 30 days.