Customer Support Representative

Promote Project; Denver (CO); Remote; COP 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Customer Support Representative at an innovative firm dedicated to transforming healthcare. In this remote role, you'll be the friendly face of the company, guiding customers through the use of an advanced insurance billing platform. Your proactive approach and strong communication skills will help build lasting relationships with healthcare providers, while your problem-solving abilities will ensure exceptional service. This position offers a unique opportunity to make a meaningful impact in the healthcare sector and work within a fast-paced startup environment that values collaboration and growth.

Benefits

Medical & Dental Insurance

401k

MacBook and Monitor

Equity Ownership

Fast-paced Startup Environment

Qualifications

• 1-3 years of experience in customer service or support roles.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Provide timely support to customers via chat and email.
• Collaborate with teams to ensure a smooth customer experience.

Skills

Customer Service

Communication Skills

Problem-Solving

Active Listening

Multi-tasking

Empathy

Tools

Intercom

Slack

HubSpot

Google Workspace

Job description

Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagram's all-in-one revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and it's working: over 2,000 eye care professionals rely on Anagram to manage their insurance billing.

Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.

Customer Support Representative

Location

Denver, CO

Salary

40,000 - 70,000 a year (Colombian Pesos)

Description

As a Customer Support Representative, you’ll join our dynamic Customer Support team dedicated to guiding, teaching, and supporting our customers in using Anagram’s innovative platform. You'll be the friendly, knowledgeable face of Anagram—delivering exceptional service and building strong relationships with healthcare providers. This role is ideal for a proactive self-starter who thrives in a collaborative environment. Your contributions will have a direct and meaningful impact on our business and the healthcare providers we serve.

What We're Looking For:

• 1–3+ years of experience in a customer service or support role
• A team player with a positive, “can-do” attitude
• Strong communication and active listening skills
• Excellent problem-solving abilities
• Comfortable managing multiple tasks in a fast-paced environment
• Patient and empathetic when handling challenging cases
• Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace

What You'll Do:

• Provide timely, accurate, and empathetic support to customers via chat and email
• Understand and identify customer needs, guiding them through specific features and functionalities
• Maintain and update internal knowledge bases and customer records
• Share updates about new features, improvements, or processes with customers
• Collaborate cross-functionally with other teams to ensure a smooth customer experience

Bonus points!

• Passion for healthcare and improving the patient/provider experience
• Previous experience at a SaaS company or within a fast-growing startup
• Knowledge of Medical Insurance Terminology

What Anagram Offers:

• Industry-leading compensation including salary and equity ownership
• MacBook, monitor, and all the technologies you need to succeed
• Medical & Dental Insurance
• 401k
• Fast-paced startup environment
• Remote first company

Anagram is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please email your request to [e-mail].

Job type:

Remote job

Tags

• saas
• support
• management
• healthcare
• recruiting