Customer Support Representative - Tier II

LDR Site Services; Georgia (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated customer support specialist for a fully remote role. This position focuses on ensuring customer satisfaction throughout the order lifecycle, handling inquiries, and resolving issues with precision. The ideal candidate will have a strong commitment to service excellence and the ability to thrive in a fast-paced environment. Join a company that values its employees and offers a supportive atmosphere for professional growth while being part of a dynamic team that delivers top-notch service across various industries.

Qualifications

• 2-3 years of proven experience in customer support.
• Experience in a remote customer-driven environment preferred.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Manage relocations and swaps while liaising with Accounts Receivable.

Skills

Customer Service

Communication Skills

Technical Aptitude

Multitasking

Interpersonal Skills

Education

Bachelor's Degree

Tools

Salesforce.com

Job description

About Us

Do you enjoy working in a people first remote environment where employees are treated with respect and provided opportunities to develop professionally? At LDR Site Services, we know that having an engaged workforce is key to our success. We have grown rapidly over the past several years and are seeking the best people to help us continue to scale-up in our next exciting phase of growth!

LDR Site Services was founded in 2010 and offers its customers a single point of coordination for equipment rental and related waste hauling services to site-based projects across the US supporting multiple industries with varying needs including environmental, emergency response, facilities maintenance, retail, government construction and other commercial markets. As a leader in our field, we have a national network of suppliers throughout the country.

Job Summary

This is a fully-remote role responsible for ensuring customer support and order management after the sale has been made through the whole lifecycle of an order. Activities include taking inbound calls/emails/tickets to resolve issues, managing relocations & swaps, functioning as the Accounts Receivable Liaison, and handling escalated customer support concerns. This role is extremely detail oriented and highly interactive with customers and vendors to ensure all parties' satisfaction with the services we provide.

Responsibilities

The successful candidate will:

• Provide prompt, accurate, and friendly customer service.
• Responding to customer and vendor inquiries Via Text, Call, Tickets, and emails.
• Handling escalated customer support concerns
• Managing relocations and swaps
• Functioning as a liaison to Accounts Receivable
• Use a customer-focused, needs-based review process to educate customers
• Maintain a strong work ethic with a total commitment to success each day.
  
  

Requirements

The ideal candidate will possess the following experience, skills, and qualifications:

• 2 - 3 years of proven experience in customer support
• Experience in a customer driven remote environment preferred
• Ability to communicate effectively over the telephone, email and social media with a high attention to detail
• Solid Technical/computer aptitude including the utilization of multi-screen systems
• Familiar with using Salesforce.com or similar CRM to organize and maximize prospecting efforts into target accounts
• Have a structured/self-motivated approach to meeting weekly, monthly and quarterly goals
• Excellent interpersonal skills
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multitask
• Ability to effectively relate to a customer
  
  

Educational Requirements

• Bachelor's degree preferred but not required
  
  

Salary: $21.00 per hour