Customer Support Pro — Growth, Scheduling & Bonuses

A; East Meadow (NY); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Training

Health insurance

IRA

Career growth

Vacation and holidays

Job summary

A&C Pest Management in the New York area seeks a Customer Support Specialist to be the first contact for customers, handling inquiries, scheduling appointments, and resolving concerns. This role contributes to customer satisfaction and our reputation for excellent service.

The company emphasizes environmentally friendly pest solutions, family-owned values, and opportunities for training, bonuses, health insurance, and career growth within a supportive team.

Qualifications

• High School Diploma or equivalent; additional education is a plus.
• Previous customer service experience required, preferably in pest control or service industry.
• Familiarity with scheduling software or CRM tools advantageous.
• Excellent communication and active listening skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Answer inbound calls, emails, and messages professionally.
• Assist customers with questions on pest control services, pricing, and options.
• Schedule pest control appointments and route technicians efficiently.
• Confirm and remind customers of upcoming service appointments.
• Promote and upsell additional services or maintenance plans.
• Maintain accurate customer records and process payments.
• Collaborate with technicians and management to ensure smooth operations.

Skills

Communication skills

Active listening

Organization

Multitasking

Problem-solving

Microsoft Office

Education

High School Diploma

Tools

Scheduling software

CRM tools

Job description

A&C Pest Management in the New York area seeks a Customer Support Specialist to be the first contact for customers, handling inquiries, scheduling appointments, and resolving concerns. This role contributes to customer satisfaction and our reputation for excellent service.

The company emphasizes environmentally friendly pest solutions, family-owned values, and opportunities for training, bonuses, health insurance, and career growth within a supportive team.