Customer Support Specialist

A; East Meadow (NY); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Training

Health insurance

IRA

Career growth

Vacation and holidays

Job summary

A&C Pest Management in the New York area seeks a Customer Support Specialist to be the first contact for customers, handling inquiries, scheduling appointments, and resolving concerns. This role contributes to customer satisfaction and our reputation for excellent service.

The company emphasizes environmentally friendly pest solutions, family-owned values, and opportunities for training, bonuses, health insurance, and career growth within a supportive team.

Qualifications

• High School Diploma or equivalent; additional education is a plus.
• Previous customer service experience required, preferably in pest control or service industry.
• Familiarity with scheduling software or CRM tools advantageous.
• Excellent communication and active listening skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Answer inbound calls, emails, and messages professionally.
• Assist customers with questions on pest control services, pricing, and options.
• Schedule pest control appointments and route technicians efficiently.
• Confirm and remind customers of upcoming service appointments.
• Promote and upsell additional services or maintenance plans.
• Maintain accurate customer records and process payments.
• Collaborate with technicians and management to ensure smooth operations.

Skills

Communication skills

Active listening

Organization

Multitasking

Problem-solving

Microsoft Office

Education

High School Diploma

Tools

Scheduling software

CRM tools

Job description

Customer Support Specialist

Job Summary

We are seeking a friendly, detail-oriented, and organized Customer Support Specialist to join our pest control team. The CSR will serve as the first point of contact for customers, providing exceptional service by handling inquiries, scheduling appointments, and resolving concerns. This role is critical in ensuring customer satisfaction and maintaining our reputation for excellent service.

A&C Pest Management, a growing family-owned business, is dedicated to providing environmentally friendly pest solutions with exceptional customer service. We are seeking a motivated and friendly Customer Service Representative to join our team. If you have the initiative and desire to help others, this could be the perfect position for you!

Our Mission

At A&C Pest Management, we believe in continuous self-improvement and skill development to serve our customers with the most positive experience during their time of need.

Core Values (L.E.A.F.S.)

• Learning.
• Empathy.
• Accountability.
• Fun.
• Servant Heart.

Key Responsibilities

Customer Interaction

• Answer inbound calls, emails, and messages professionally and courteously.
• Assist customers with questions regarding pest control services, pricing, and treatment options.
• Resolve customer concerns effectively and escal

Scheduling & Coordination

• Schedule pest control appointments and route technicians efficiently.
• Confirm and remind customers of upcoming service appointments.
• Monitor the daily schedule to ensure timely service delivery.

Sales Support

• Promote and upsell additional services or maintenance plans.
• Provide accurate information on service packages, warranties, and terms.
• Process service agreements and ensure all necessary documentation is complete.

Administrative Duties

• Maintain accurate customer records in the company database.
• Process payments and manage billing inquiries.
• Generate and review service reports for accuracy.

Team Collaboration

• Communicate effectively with technicians and management to ensure seamless operations.
• Provide feedback on customer trends and recurring issues to improve processes.

Qualifications

Education

• High school diploma or equivalent; additional education is a plus.

Experience

• Previous customer service experience is required, preferably in the pest control or service industry.
• Familiarity with scheduling software or CRM tools is advantageous.

Skills

• Excellent communication (verbal and written) and active listening skills.
• Strong organizational and multitasking abilities.
• Problem-solving mindset and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel) and other standard office tools.

Key Attributes

• A positive, customer-focused attitude.
• Ability to work in a fast-paced environment.
• Dependability and a strong work ethic.
• Willingness to learn about pest control services and industry standards.

What We Offer

• Competitive pay ($21-$22 hourly) and performance-based bonuses.
• Training on pest control services and industry knowledge.
• Opportunities for career growth within the company.
• A supportive and team-oriented work environment.
• Vacation and holiday pay.
• Health insurance.
• IRA.
• And more.

A&C Pest Management is an Equal Opportunity Employer.