Customer Support Specialist - Pest Solutions & Growth

A&C Pest Management; East Meadow (NY); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Training

Career growth

Health insurance

IRA

Vacation & holidays

Team environment

Job summary

A&C Pest Management in New York is seeking a friendly Customer Support Specialist to serve as the first point of contact for customers, handling inquiries, scheduling appointments, and resolving concerns to uphold our service reputation. This role requires excellent communication, organizational skills, and the ability to work in a fast-paced office environment.

You will support technicians and management, process payments, and maintain accurate records; training and growth opportunities are

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Prior customer service experience required, preferably in pest control or service industries.
• Familiarity with scheduling software or CRM tools is advantageous.

Responsibilities

• Answer inbound calls, emails, and messages professionally and courteously.
• Schedule pest control appointments and route technicians efficiently.
• Promote and upsell maintenance plans and service packages.
• Maintain accurate customer records and process payments.
• Collaborate with technicians and management to ensure smooth operations.

Skills

Excellent communication

Active listening

Organizational skills

Multitasking

Problem-solving

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Scheduling software

CRM tools

Job description

A&C Pest Management in New York is seeking a friendly Customer Support Specialist to serve as the first point of contact for customers, handling inquiries, scheduling appointments, and resolving concerns to uphold our service reputation. This role requires excellent communication, organizational skills, and the ability to work in a fast-paced office environment.

You will support technicians and management, process payments, and maintain accurate records; training and growth opportunities are