Customer Support & Scheduling Specialist

GAGNE HEATING & AC LLC; Alpharetta (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Health insurance

Job summary

GAGNE HEATING & AC LLC in Alpharetta, Georgia is seeking office staff to support technicians and management. The role focuses on ensuring customer needs are met through telephone support, service responsiveness, and accurate billings.

Key duties include maintaining schedules for service work, managing service records, and responding quickly to customer inquiries. Strong organizational skills and communication are essential for success in this customer-focused position.

Responsibilities

• Maintain a schedule of service work for all customers and technicians.
• Maintain computer records of all Installation and Service sales orders.
• Aggressively pursue efficiencies in scheduling technicians.
• Focus on quick response to customers' needs as part of a team.
• Handle all other requests from management on a timely basis.

Skills

Strong written and verbal communication skills

Customer focus

Computer skills including word processing and spreadsheets

Strong organizational skills

Ability to stay with an issue through its successful resolution

Strong Outbound calling skills

Tools

Service Titan Dispatching

Job description

GAGNE HEATING & AC LLC in Alpharetta, Georgia is seeking office staff to support technicians and management. The role focuses on ensuring customer needs are met through telephone support, service responsiveness, and accurate billings.

Key duties include maintaining schedules for service work, managing service records, and responding quickly to customer inquiries. Strong organizational skills and communication are essential for success in this customer-focused position.