Call Center Representative

Ragsdale Heating, Air, Plumbing & Electrical; Dallas (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

PTO

Health benefits

401(k) match

Disability insurance

FSA & EAP

Identity theft protection

Professional development

Team culture

Job summary

Ragsdale Heating, Air, Plumbing & Electrical in Dallas, GA is seeking a Customer Service Representative to be the first point of contact for customers, scheduling appointments, answering questions, and ensuring a friendly, smooth experience from start to finish.

The role requires handling high-volume inbound calls, outbound outreach, and email inquiries while maintaining accurate customer records and promoting additional services when appropriate.

Qualifications

• 2 years of customer service experience.
• Proficiency with MS Office.
• Fluency in reading, writing and speaking English.
• Able to sit for long periods of time.

Responsibilities

• Handle high-volume inbound customer service calls.
• Make outbound calls.
• Respond to e-mail inquiries.
• Receive and record completed work orders from field technicians.
• Expedite unresolved customer grievances to designated departments for further investigation.
• Maintain accurate customer information and scheduled appointment details.
• Actively promote and sell new or additional services or products when applicable.

Skills

Inbound calls

Outbound calls

Email handling

Data entry

Sales promotion

Microsoft Office

ServiceTitan

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Are you a people person with a passion for service? Join the Ragsdale team and be part of a company that values your talent, supports your growth, and rewards your commitment! As a Customer Service Representative, you’ll be the first point of contact for our valued customers— scheduling appointments, answering questions, and ensuring a smooth and friendly experience from start to finish. If you’re dependable, friendly, and eager to grow your career in a supportive, high-energy environment, we want to hear from you!

Shift Availability

Must have a flexible schedule and be able to work weekends! We are open 7 days a week!

Why Work with Ragsdale

We’ve proudly served the Dallas, GA area for 30 years, earning the trust of our community and the loyalty of our employees. When you join Ragsdale, you’re not just starting a job—you’re building a career in a place where you’re truly appreciated. We invest in your growth through continuous training, career advancement opportunities, and a workplace culture built on teamwork and mutual support.

What's In It For Me

• Competitive Pay $18-20/hour based on experience and shift, plus bonus opportunity!
• Generous PTO
• Comprehensive Benefits Health, Vision, and Dental plans for you and your family
• 401(k) with Company Match up to 30%
• Life, Short-Term, and Long-Term Disability Insurance
• Additional Programs FSA, Employee Assistance Program (EAP), Legal Services, and Identity Theft Protection
• Ongoing Professional Development
• Positive, Team-Oriented Culture

What Will I Do

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Do I have What it Takes

• High School Diploma or GED preferred
• 2 years of customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus.
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
• Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

RAGSLI