Customer Service Pro — Growth, 401(k), PTO & On-Call

Hunter Recruitment Advisors; Lexington Park (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

401(k) with match

PTO & holidays

On-call compensation

Career growth

Job summary

Taylor Gas, Heating & Air in Lexington Park, MD is seeking a Customer Service Representative to be the first point of contact for customers. You will answer calls, process service requests, schedule appointments, and support daily office operations in a fast-paced environment.

Responsibilities include maintaining customer records, assisting with propane deliveries and HVAC service inquiries, and contributing to a team-focused office culture with growth potential.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills are essential.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Strong typing, data entry, and organizational skills is a must.
• Experience with ServiceTitan and/or Cargas is a plus, but not required.
• Ability to multitask in a fast-paced office environment.
• Dependable, reliable, and team-oriented.
• Customer service, administrative, dispatch, or call center experience is a plus.

Responsibilities

• Answer inbound calls and provide exceptional customer service.
• Process service requests, customer orders, and account applications.
• Assist customers with propane delivery, HVAC service requests, account inquiries, and general questions.
• Enter and maintain accurate customer information.
• Support accounts receivable and administrative tasks.
• Handle emergency service escalations when needed.
• Maintain organized records and follow up on customer requests.
• Participate in a rotational on-call schedule for after-hours emergencies.

Skills

Customer service

Communication

Microsoft Office

Data entry

ServiceTitan

Cargas

Multitasking

Education

High school diploma or equivalent

Tools

ServiceTitan

Cargas

Job description

Taylor Gas, Heating & Air in Lexington Park, MD is seeking a Customer Service Representative to be the first point of contact for customers. You will answer calls, process service requests, schedule appointments, and support daily office operations in a fast-paced environment.

Responsibilities include maintaining customer records, assisting with propane deliveries and HVAC service inquiries, and contributing to a team-focused office culture with growth potential.