Customer Support Pro — Bonus Potential, PTO & Growth

iClassPro - Class Management Software; Longview (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus Potential

Health benefits

PTO

401(k)

Career growth opportunities

Team events

Job summary

iClassPro is seeking an enthusiastic Customer Support Representative to be the first point of contact for our customers. You will provide timely assistance, resolve inquiries, and help shape a positive experience for users of our leading class management software.

With 2+ years in customer support, you will excel in clear communication, problem-solving in technical contexts, and maintaining calm under pressure.

Qualifications

• 2+ years of experience in a customer support role.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical issues and guide users.

Responsibilities

• Respond to inquiries via phone, email, and live chat promptly.
• Troubleshoot issues and guide customers through product features.
• Resolve concerns while ensuring customer satisfaction.
• Collaborate with internal teams on complex cases.
• Document interactions accurately in records.

Skills

Customer support

Communication

CRM experience

Bilingual (Spanish)

Tools

CRM platforms

Help desk tools

Job description

iClassPro is seeking an enthusiastic Customer Support Representative to be the first point of contact for our customers. You will provide timely assistance, resolve inquiries, and help shape a positive experience for users of our leading class management software.

With 2+ years in customer support, you will excel in clear communication, problem-solving in technical contexts, and maintaining calm under pressure.