Customer Support Specialist — Tech & Growth Enablement

ProSites Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

ProSites Inc. is seeking a Customer Support Representative who prioritizes client satisfaction and nurtures lasting relationships across phone, email, and chat. You will own cases, troubleshoot issues, and identify opportunities for business growth while delivering a high-quality customer experience.

You will work with our CRM (Salesforce), assist clients with website edits, DNS tasks, and billing processes, and collaborate with teams to ensure success for clients and the company.

Qualifications

• 3+ years of customer service experience in a fast paced, customer focused, or technical/helpdesk call center environment.
• Keen attention to detail
• Basic HTML & CSS understanding is strongly preferred and recommended.
• Familiarity with CRM platforms, preferably Salesforce.com, or similar systems required.
• Proficient with Microsoft and Adobe products such as: Word, Excel, Photoshop
• Basic understanding of DNS (Domain Name Server), including (A, MX, TXT, CNAME) (Preferred)
• Knowledge of digital marketing in the web world such as SEO (Search Engine Optimization), PPC (Pay Per Click), LSA, Google Business Profile, and Facebook Ads (Preferred)

Responsibilities

• Provide Tier-one level support via phone, cases, email, and chat.
• Own and manage assigned cases with high responsibility.
• Handle client requests through CRM (Salesforce) and phone.
• Troubleshoot technical issues with customers in real time.
• Maintain up-to-date documentation of client interactions.
• Adapt to the fluid environment of web technologies and company changes.
• Assist with website edits through the proprietary editor.
• Support billing via Armatic and Bluefin.
• DNS tasks: manage A, MX, TXT, CNAME records.
• Promote upsell opportunities and educate clients on products.
• Ensure regular attendance and full-time commitment.

Skills

3+ years CS experience

Attention to detail

HTML & CSS basics

Salesforce CRM

MS Office & Adobe

DNS basics

Digital marketing basics

Job description

ProSites Inc. is seeking a Customer Support Representative who prioritizes client satisfaction and nurtures lasting relationships across phone, email, and chat. You will own cases, troubleshoot issues, and identify opportunities for business growth while delivering a high-quality customer experience.

You will work with our CRM (Salesforce), assist clients with website edits, DNS tasks, and billing processes, and collaborate with teams to ensure success for clients and the company.