Customer Support Pro - Bonus Potential + Generous PTO

iClassPro, Inc.; Longview, Northern (TX, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Bonus potential

Generous PTO

Health benefits

401(k) contribution

Career growth opportunities

Job summary

iClassPro, Inc. is seeking a customer support representative to be the first point of contact for customers, providing timely assistance and guiding users through product features. You will help resolve inquiries, document interactions, and ensure a positive, solutions-oriented experience.

The role requires a passion for exceptional customer service, strong communication skills, and the ability to thrive in a fast-paced environment. Some Saturdays may be required.

Qualifications

• 2+ years of experience in a customer support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities, especially in technical situations.
• Ability to stay calm, empathetic, and professional under pressure.
• Great attention to detail and solid organizational skills.
• Experience using CRM or help desk platforms (a plus).
• Bilingual Spanish and English is a plus.

Responsibilities

• Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner.
• Troubleshooting issues and guiding customers through product features and solutions.
• Resolving concerns efficiently while ensuring customer satisfaction.
• Collaborating with internal teams to tackle more complex support cases.
• Accurately documenting customer interactions and maintaining detailed records.

Skills

Strong communicator

Customer support

Problem solving

Communication skills

Empathy

Attention to detail

Organizational skills

CRM familiarity

Bilingual (Spanish/English)

Flexibility (Saturdays)

Tools

CRM platforms

Job description

iClassPro, Inc. is seeking a customer support representative to be the first point of contact for customers, providing timely assistance and guiding users through product features. You will help resolve inquiries, document interactions, and ensure a positive, solutions-oriented experience.

The role requires a passion for exceptional customer service, strong communication skills, and the ability to thrive in a fast-paced environment. Some Saturdays may be required.