Customer Support Specialist — Fast-Paced Growth & Benefits

iClassPro Inc; Longview (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay + Bonus

Generous PTO

Health benefits

401(k) plan

Team events

Career growth opportunities

Job summary

iClassPro is seeking a customer support representative to be the first point of contact for our gym, swim, dance, and cheer customers. You will respond to inquiries by phone, email, and live chat, troubleshoot product features, and guide users toward solutions while maintaining a friendly, professional demeanor.

Ideal candidates have 2+ years in customer support, excellent communication skills, and the ability to stay calm under pressure.

Qualifications

• 2+ years of experience in customer support.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities, especially with technical products.
• Experience using CRM or help desk tools.
• Ability to stay calm, empathetic, and professional under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a friendly and timely manner.
• Troubleshoot issues and guide customers through product features and solutions.
• Resolve concerns efficiently while maintaining customer satisfaction.
• Collaborate with internal teams on complex support cases.
• Accurately documenting customer interactions and maintaining records.

Skills

2+ years experience

Communication skills

Problem solving

CRM experience

Attention to detail

Organizational skills

Bilingual (Spanish)

Tools

CRM systems

Job description

iClassPro is seeking a customer support representative to be the first point of contact for our gym, swim, dance, and cheer customers. You will respond to inquiries by phone, email, and live chat, troubleshoot product features, and guide users toward solutions while maintaining a friendly, professional demeanor.

Ideal candidates have 2+ years in customer support, excellent communication skills, and the ability to stay calm under pressure.