Bilingual Customer Support Specialist - Fast-Paced Helpdesk

iClassPro - Class Management Software; Longview (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay + bonus potential

Paid time off (PTO)

Health benefits (medical, dental, vis

401(k) retirement plan

Team events

Career growth opportunities

Job summary

iClassPro is seeking a customer support representative to be the first point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive experience. You will troubleshoot, guide through product features, and document interactions while collaborating with internal teams to resolve complex cases.

The ideal candidate has 2+ years in customer support, excellent communication skills, and the ability to stay calm under pressure in a fast-paced environment.

Qualifications

• 2+ years of experience in a customer support role.

Responsibilities

• Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner.
• Troubleshooting issues and guiding customers through product features and solutions.
• Resolving concerns efficiently while ensuring customer satisfaction.
• Collaborating with internal teams to tackle more complex support cases.
• Accurately documenting customer interactions and maintaining detailed records.

Skills

Customer support

Communication

Troubleshooting

Problem solving

Attention to detail

Calm under pressure

Multitasking

Tools

CRM / Help desk

Job description

iClassPro is seeking a customer support representative to be the first point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive experience. You will troubleshoot, guide through product features, and document interactions while collaborating with internal teams to resolve complex cases.

The ideal candidate has 2+ years in customer support, excellent communication skills, and the ability to stay calm under pressure in a fast-paced environment.