Customer Support Representative

iClassPro, Inc.; Longview, Northern (TX, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Bonus potential

Generous PTO

Health benefits

401(k) contribution

Career growth opportunities

Job summary

iClassPro, Inc. is seeking a customer support representative to be the first point of contact for customers, providing timely assistance and guiding users through product features. You will help resolve inquiries, document interactions, and ensure a positive, solutions-oriented experience.

The role requires a passion for exceptional customer service, strong communication skills, and the ability to thrive in a fast-paced environment. Some Saturdays may be required.

Qualifications

• 2+ years of experience in a customer support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities, especially in technical situations.
• Ability to stay calm, empathetic, and professional under pressure.
• Great attention to detail and solid organizational skills.
• Experience using CRM or help desk platforms (a plus).
• Bilingual Spanish and English is a plus.

Responsibilities

• Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner.
• Troubleshooting issues and guiding customers through product features and solutions.
• Resolving concerns efficiently while ensuring customer satisfaction.
• Collaborating with internal teams to tackle more complex support cases.
• Accurately documenting customer interactions and maintaining detailed records.

Skills

Strong communicator

Customer support

Problem solving

Communication skills

Empathy

Attention to detail

Organizational skills

CRM familiarity

Bilingual (Spanish/English)

Flexibility (Saturdays)

Tools

CRM platforms

Job description

Description

Start a New Career!

Great Pay Plus Bonus Potential!

Join the Team Behind the World’s Leading Class Management Software!

Are you passionate about helping people and creating exceptional customer experiences? iClassPro is looking for an enthusiastic and solutions-driven Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely assistance, resolving inquiries, and ensuring a positive experience as a key part in shaping how customers feel about our brand. If you’re a strong communicator who thrives in a fast-paced environment and loves turning challenges into positive outcomes, we’d love to hear from you.

What You Will Do

• Responding to customer inquiries via phone, email, and live chat in a friendly and timely manner
• Troubleshooting issues and guiding customers through product features and solutions
• Resolving concerns efficiently while ensuring customer satisfaction
• Collaborating with internal teams to tackle more complex support cases
• Accurately documenting customer interactions and maintaining detailed records

What You Bring

• A genuine passion for delivering outstanding customer service
• 2+ years of experience in a customer support role
• Excellent verbal and written communication skills
• Strong problem-solving abilities, especially in technical situations
• Ability to stay calm, empathetic, and professional under pressure
• Great attention to detail and solid organizational skills
• Experience using CRM or help desk platforms (a plus)
• Flexibility to work some Saturdays within a scheduled rotation
• Bilingual (Spanish and English) is a plus

What We Bring

We believe in taking care of our people.

• Highly competitive compensation package plus Bonus Potential
• Robust PTO because work-life balance matters
• Comprehensive health benefits including medical, dental, vision, and more!
• Generous 401(k) contribution to help you plan for your future
• Fun company events that connect our team
• Career growth opportunities in a thriving, purpose-driven company

Who We Are

At iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!

We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams.All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.

iClassPro is an Equal Opportunity Employer.Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.

E-Verify is used to verify authorization to work in the U.S.