Customer Support Pro: Billing & Activations

Evolving Solution Services; Northern (KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Evolving Solution Services is seeking a Customer Service Representative to provide professional and efficient service by managing inquiries, resolving issues, and maintaining accurate customer records. You will assist with billing, activations, troubleshooting, and payments while fostering relationships and handling high call volumes.

The role emphasizes confidentiality, adherence to company policies, and collaboration with a supervisor to ensure service excellence.

Qualifications

• Proficiency in computer operations including web-based portals, typing, 10-key and phone systems.
• Knowledge of telecommunications is preferred.
• At least one year of experience in a business office environment such as clerical work, administrative assistance, accounting, or data entry.

Responsibilities

• Professionally manage incoming customer requests, ensuring prompt and thorough resolution of issues.
• Efficiently gather and document customer information, address needs, provide education to reduce repeat contacts, and record interactions.
• Deliver service in billing, activations, and system troubleshooting.
• Identify and assess customer needs to achieve satisfaction and build trust.
• Maintain accurate and up-to-date customer records.
• Foster strong relationships with customers through open communication.
• Provide accurate information using appropriate tools and methods.
• Address and resolve customer complaints with appropriate solutions and follow-up.
• Handle interactions via phone, email, or mail, including orders, refunds and exchanges.
• Collaborate with supervisor to ensure service excellence.
• Process payments and collect customer details.
• Persuade customers to reconsider cancellations when appropriate.
• Utilize computer systems to manage high call volumes.
• Contribute to a positive team environment with strong motivation and teamwork.

Skills

Telephone etiquette

Time management

Organization

Problem solving

Communication

Tools

Web portals

Typing

10-key

Phone systems

Job description

Evolving Solution Services is seeking a Customer Service Representative to provide professional and efficient service by managing inquiries, resolving issues, and maintaining accurate customer records. You will assist with billing, activations, troubleshooting, and payments while fostering relationships and handling high call volumes.

The role emphasizes confidentiality, adherence to company policies, and collaboration with a supervisor to ensure service excellence.