Customer Service Pro: Scheduling & One-Call Resolution

Service Experts; Duluth (GA); On-site; USD 35,000 - 42,000; Full time

Job summary

Service Experts is seeking a Customer Service Representative to handle calls, bookings, and inquiries with a commitment to one-call resolution. You will maintain customer records, assist dispatch, and support daily center operations to ensure timely and accurate service.

The role requires 2+ years in customer-facing work, excellent communication, and the ability to multitask in a fast-paced environment. Training on company products will be provided, with opportunities for growth within the team.

Qualifications

• High school diploma or equivalent with 2+ years experience in customer service or similar environment.
• Proficient computer skills and ability to use administrative systems.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.

Responsibilities

• Answer incoming calls and route or assist customers with requests.
• Resolve customer questions, complaints, and billing inquiries with courtesy and efficiency.
• Update customer records and document interactions in the system.
• Coordinate with dispatch and sales teams to improve scheduling and response times.
• Maintain knowledge of products, promotions, and services.

Skills

Customer service

Phone etiquette

Multi-tasking

Communication

Conflict resolution

Education

High School Diploma or GED

Tools

CRM software

Job description

Service Experts is seeking a Customer Service Representative to handle calls, bookings, and inquiries with a commitment to one-call resolution. You will maintain customer records, assist dispatch, and support daily center operations to ensure timely and accurate service.

The role requires 2+ years in customer-facing work, excellent communication, and the ability to multitask in a fast-paced environment. Training on company products will be provided, with opportunities for growth within the team.