Healthcare Billing & Patient Support Specialist

Hire Evolution Consulting; Boise (ID); On-site; USD 55,104,000 - 63,370,000; Full time

Benefits offered by this job

Paid training

Weekly pay

Job summary

Hire Evolution Consulting is seeking a Customer Service Specialist (Call Center) in a temporary-to-permanent role. The position handles inbound and outbound calls, resolves account questions, and processes payments with weekly pay and paid training.

Ideal candidates have at least 2 years in customer service, strong communication skills, and the ability to handle confidential information in a fast-paced environment.

Qualifications

• Minimum of 2 years of experience in customer service or related environment.
• Ability to process information quickly, accurately and efficiently.
• Experience in a metrics-driven environment with focus on quality and customer experience.
• Strong verbal and written communication skills.
• Ability to handle confidential information appropriately.

Responsibilities

• Answer inbound calls from customers and patients to resolve account questions and balances.
• Make outbound calls to obtain information, resolve concerns, and follow up on accounts.
• Comply with laws, regulations, privacy requirements, and industry standards.
• Verify customer identity before disclosing confidential information.
• Update contact details and maintain data accuracy in systems.
• Document all account activity and necessary follow-up clearly and concisely.
• Explain billing and insurance information in an understandable manner.
• Participate in ongoing training and professional development.

Skills

Customer service

Phone skills

Empathy

Communication

Attention to detail

Vaccinations

Job description

Hire Evolution Consulting is seeking a Customer Service Specialist (Call Center) in a temporary-to-permanent role. The position handles inbound and outbound calls, resolves account questions, and processes payments with weekly pay and paid training.

Ideal candidates have at least 2 years in customer service, strong communication skills, and the ability to handle confidential information in a fast-paced environment.