Customer Support Pro: 3D Printing & Hardware Helpdesk

Formlabs; Milwaukee (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Equity RSUs

Healthcare coverage (Medical, Dental,視

401K match

Parental Leave

Sabbatical Leave

Flexible PTO / Out-of-Office

On-site parking

Free 3D prints

Professional development opportunities

Job summary

Formlabs in Milwaukee, WI is seeking a Customer Support Representative to serve as the primary gateway for customers across email and phone channels. You will log cases, provide technical guidance, and help customers stay printing and productive with our 3D printing products.

The role emphasizes empathy, clear communication, and collaborative problem-solving with internal teams to continually improve the customer experience.

Qualifications

• 1+ years of customer service experience (contact center, field services) or hardware support experience.
• Strong written and verbal empathetic communication skills.

Responsibilities

• Accept and work on customer cases through multiple channels, including email and phone conversations with customers.
• Respond within the published Service Level Agreements.
• Log all contacts in cases and provide technical support and customer education.
• Dispatch replacement parts, hardware, and software per business guidelines.
• Work with Services peers to relay customer feedback on software/hardware.
• Learn our products and print for yourself and our customers.

Skills

Customer service

Written communication

Verbal communication

Empathy

Education

High School degree

Job description

Formlabs in Milwaukee, WI is seeking a Customer Support Representative to serve as the primary gateway for customers across email and phone channels. You will log cases, provide technical guidance, and help customers stay printing and productive with our 3D printing products.

The role emphasizes empathy, clear communication, and collaborative problem-solving with internal teams to continually improve the customer experience.