Customer Support & Orders Specialist - On-Site

Imperial Dade; California (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

Imperial Brady in City of Industry, CA is seeking a Customer Service Support to interact with customers, process orders, and provide information on products and services. The position is on-site, Monday through Friday, 9:00 am to 5:30 pm, at a rate of $21.00 per hour.

You will handle calls, interface with customers, promote products, and assist in substitutions to maintain fill rates. Ideal candidates have a high school diploma, 2 years of customer service and data entry experience, proficiency

Qualifications

• High school diploma, GED, or equivalent.
• 2 years of customer service experience.
• 2 years of data entry experience.
• Excellent communication skills.
• Outgoing personality eager to help others.

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalates customer information, problems/needs, and requests to the customer service manager.

Skills

Customer service

Data entry

Communication

Education

High school diploma

Tools

MS Office

Job description

Imperial Brady in City of Industry, CA is seeking a Customer Service Support to interact with customers, process orders, and provide information on products and services. The position is on-site, Monday through Friday, 9:00 am to 5:30 pm, at a rate of $21.00 per hour.

You will handle calls, interface with customers, promote products, and assist in substitutions to maintain fill rates. Ideal candidates have a high school diploma, 2 years of customer service and data entry experience, proficiency