Customer Service & Sales Support Specialist (On-Site)

Imperial Dade; California; On-site; USD 24,000 - 34,000; Full time

Job summary

Imperial Brady in City of Industry, CA, is seeking a Customer Service Support to interact with customers, process orders, and provide information on our products and services. The role is on-site Monday through Friday, 9:00 am to 5:30 pm, offering a pay rate of $21.00 per hour.

You will handle calls, assist with sales and substitutions, and escalate issues to the manager when needed. Requirements include a high school diploma or GED, 2 years of customer service experience, strong MS Office

Qualifications

• High school diploma, GED, or equivalent.
• 2 years of customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• 2 years of data entry experience.
• Excellent communication skills.
• An outgoing personality with a helpful attitude.

Responsibilities

• Answer customers’ calls promptly, friendly, and professionally.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales and profitability by suggesting products and promotions.
• Provide substitutions to improve fill rates for out-of-stock items.
• Escalate customer information and requests to the customer service manager when needed.

Skills

Customer service

Communication

Data entry

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Imperial Brady in City of Industry, CA, is seeking a Customer Service Support to interact with customers, process orders, and provide information on our products and services. The role is on-site Monday through Friday, 9:00 am to 5:30 pm, offering a pay rate of $21.00 per hour.

You will handle calls, assist with sales and substitutions, and escalate issues to the manager when needed. Requirements include a high school diploma or GED, 2 years of customer service experience, strong MS Office