Customer Service & Sales Support Specialist

Imperial Brady; California; On-site; USD 25,000 - 33,000; Full time

Job summary

Imperial Brady in City of Industry, CA, is hiring a Customer Service Support on-site 9:00 am–5:30 pm, Monday–Friday. Pay is $21.00 per hour.

You will answer customers’ calls, interface with customers by phone, email, or in person, and assist in increasing sales by suggesting products and promotions. Requirements include a high school diploma or GED, 2 years in customer service, proficiency in MS Office, 2 years of data entry, and excellent communication.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience.
• Proficient in MS Office and familiar with other software.
• 2 years of data entry experience.
• Excellent communication skills.
• Outgoing personality and a helpful attitude.

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales and profitability by suggesting products and promotions.
• Optimize fill rates by providing substitutions for out-of-stock items.
• Escalate or route inquiries to the customer service manager when needed.

Skills

Customer service

Communication

Data entry

Team player

Education

High school diploma or GED

Tools

MS Office

Job description

Imperial Brady in City of Industry, CA, is hiring a Customer Service Support on-site 9:00 am–5:30 pm, Monday–Friday. Pay is $21.00 per hour.

You will answer customers’ calls, interface with customers by phone, email, or in person, and assist in increasing sales by suggesting products and promotions. Requirements include a high school diploma or GED, 2 years in customer service, proficiency in MS Office, 2 years of data entry, and excellent communication.