Customer Service Support

Imperial Brady; California; Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Imperial Brady in City of Industry, CA, is hiring a Customer Service Support on-site 9:00 am–5:30 pm, Monday–Friday. Pay is $21.00 per hour.

You will answer customers’ calls, interface with customers by phone, email, or in person, and assist in increasing sales by suggesting products and promotions. Requirements include a high school diploma or GED, 2 years in customer service, proficiency in MS Office, 2 years of data entry, and excellent communication.

Formación

• High school diploma or GED required.
• 2 years of customer service experience.
• Proficient in MS Office and familiar with other software.
• 2 years of data entry experience.
• Excellent communication skills.
• Outgoing personality and a helpful attitude.

Responsabilidades

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales and profitability by suggesting products and promotions.
• Optimize fill rates by providing substitutions for out-of-stock items.
• Escalate or route inquiries to the customer service manager when needed.

Conocimientos

Customer service

Communication

Data entry

Team player

Educación

High school diploma or GED

Herramientas

MS Office

Descripción del empleo

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

• All correspondence will come directly from Imperial Brady and not a personal email address.**

Imperial Brady has a Customer Service Support role available in City of Industry, CA! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.
The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.
The schedule for this position is on-site Monday through Friday from 9:00 am until 5:30 pm and the pay rate is $21.00 per hour.

You Will

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, expand customer information, problems/needs, and requests to the customer service manager.

You Have

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals of past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.