Customer Service Support

Imperial Dade; California; On-site; USD 24,000 - 34,000; Full time

Job summary

Imperial Brady in City of Industry, CA, is seeking a Customer Service Support to interact with customers, process orders, and provide information on our products and services. The role is on-site Monday through Friday, 9:00 am to 5:30 pm, offering a pay rate of $21.00 per hour.

You will handle calls, assist with sales and substitutions, and escalate issues to the manager when needed. Requirements include a high school diploma or GED, 2 years of customer service experience, strong MS Office

Qualifications

• High school diploma, GED, or equivalent.
• 2 years of customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• 2 years of data entry experience.
• Excellent communication skills.
• An outgoing personality with a helpful attitude.

Responsibilities

• Answer customers’ calls promptly, friendly, and professionally.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales and profitability by suggesting products and promotions.
• Provide substitutions to improve fill rates for out-of-stock items.
• Escalate customer information and requests to the customer service manager when needed.

Skills

Customer service

Communication

Data entry

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Imperial Brady has a Customer Service Support role available in City of Industry, CA! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is on-site Monday through Friday from 9:0 am until 5:30 pm and the pay rate is $21.00 per hour.

You will:

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalates customer information, problems/needs, and requests to the customer service manager.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others