Customer Service & Order Support Specialist

DHL Supply Chain; University Park (IL); On-site; Confidential; Full time

Job summary

DHL Supply Chain in University Park, IL is seeking an entry-level Customer Service Associate to process orders and prepare correspondence to fulfill customer needs. You will provide product, service, and transit information and act as a liaison to facilitate issue resolution.

Responsibilities include resolving product or service problems, maintaining customer records, processing adjustments, and preparing reports from customer data.

Qualifications

• High School Diploma or Equivalent.
• 0–12 months of system, data entry or reporting experience.
• 0–12 months of warehouse experience, preferred.

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain in University Park, IL is seeking an entry-level Customer Service Associate to process orders and prepare correspondence to fulfill customer needs. You will provide product, service, and transit information and act as a liaison to facilitate issue resolution.

Responsibilities include resolving product or service problems, maintaining customer records, processing adjustments, and preparing reports from customer data.