Customer Service & Order Support Specialist

RelaDyne LLC; Chicago (IL); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits: medical, dental, life

401(k) with company match

PTO and sick time

Career growth and development

Training and support

Job summary

RelaDyne LLC in Chicago is seeking a Customer Service Representative to be a key point of contact for order processing, inquiries, and service coordination. You will work with sales, operations, and logistics to ensure timely delivery and a smooth customer experience.

The role requires strong communication, problem-solving, and multitasking abilities, plus familiarity with Microsoft Office. CRM experience is a plus, and the team offers comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required; college preferred.
• Customer service or administrative experience is required.
• Strong communication and problem-solving skills are essential.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with Microsoft Office; CRM experience is a plus.

Responsibilities

• Respond to customer service inquiries by phone and email in a timely and professional manner.
• Process and track customer orders accurately.
• Assist with invoicing, billing questions, and order status updates.
• Coordinate with sales, operations, and logistics teams to ensure timely delivery.
• Resolve customer concerns and elevate issues when needed.
• Maintain accurate customer records in company systems.
• Support general administrative tasks as needed.

Skills

Communication skills

Problem-solving

Customer service experience

Administrative experience

Multitasking

Microsoft Office

CRM experience

Education

High school diploma or equivalent (college preferred)

Tools

Microsoft Office

CRM systems

Job description

RelaDyne LLC in Chicago is seeking a Customer Service Representative to be a key point of contact for order processing, inquiries, and service coordination. You will work with sales, operations, and logistics to ensure timely delivery and a smooth customer experience.

The role requires strong communication, problem-solving, and multitasking abilities, plus familiarity with Microsoft Office. CRM experience is a plus, and the team offers comprehensive benefits and growth opportunities.