Customer Support Representative I

Warehouse Direct, Inc.; Des Plaines (IL); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays

Life Insurance

Short/Long Term Disability Insurance

Job summary

Warehouse Direct, Inc. is seeking a Customer Support Representative I in Des Plaines, IL. This full-time role supports multiple operational areas with a focus on delivering exceptional service to customers and internal teams.

You will process orders, handle inquiries, and help maintain accurate records while collaborating with sales and vendors. The ideal candidate has 0-3 years of experience, strong communication skills, and a detail-oriented approach.

Qualifications

• 0-3 years of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Detail oriented with accurate data entry and order processing.

Responsibilities

• Process customer orders, returns, credits, refunds, quotes and contracts accurately per policies.
• Handle inquiries, issues and complaints promptly with professional follow-up.
• Provide information about products, services and programs to customers.
• Build relationships with customers, sales team and vendors through clear communication.
• Troubleshoot issues and implement practical solutions.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Representative I

Full Time AdminSupport Workers Des Plaines, IL, US

25 days ago Requisition ID: 1234

Salary Range: $23.00 To $23.00 Hourly

Customer Support Representative I

ABOUT THE ROLE

Warehouse Direct is looking for a Customer Service Representative I. This is a multi functional position responsible for delivering exceptional service to internal and external customers while supporting various operational areas of the business. This role requires strong communication skills, accuracy in processing customer transactions, and the flexibility to assist multiple departments as needed. The ideal candidate is detail oriented, adaptable, and committed to building positive relationships across customers, colleagues, and vendors.

JOB RESPONSIBILITIES

Customer Service & Order Management

• Accurately process customer orders, returns, credits, refunds, quotes, exchanges, and contracts in accordance with established policies and procedures.
• Promptly and professionally handle customer inquiries, issues, and complaints; provide appropriate solutions and follow up to ensure resolution.
• Provide timely and accurate information about products, services, and programs.
• Build and maintain strong, trusting relationships with customers, the sales team, and vendors through open and effective communication.
• Troubleshoot product and service issues and implement practical solutions.

Operational & Administrative Support

• Support cross functional teams by assisting with operational tasks and projects as needed.
• Complete administrative duties such as filing, data entry, and report generation.
• Assist in developing, implementing, and maintaining standardized processes and procedures.
• Analyze operational data to identify trends, risks, and opportunities for improvement.
• Adapt to changing priorities and take on new responsibilities as business needs evolve.
• Communicate effectively with customers, colleagues, and management using active listening and clear, professional communication.
• Train new or existing Customer Service Representatives when requested.
• Demonstrate consistent professionalism and adherence to company policies and procedures.
• Cooperatively perform other related duties as assigned.

Physical Requirements & Working Conditions

• Occasionally required to stand, walk, sit, reach with hands and arms, talk, and hear.
• Occasionally required to lift up to 10 pounds.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

QUALIFICATIONS

Years of Experience

• 0-3

ABOUT WAREHOUSE DIRECT

Warehouse Direct was proudly established in the Chicago-land area, we’re your one-stop location for all your workplace needs.

• Family owned and oriented.
• Each employee shares the same core values to provide the best customer service.
• We ensure our Warehouse Direct team has the opportunities to gain knowledge in all areas that support all businesses.

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Work-Life Balance: Generous PTO and Paid Holidays
• 401(k) Retirement Plan
• Company Paid Basic Life/AD&D
• Short Term Disability
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Identity Theft Protection
• Expense Reimbursement Program

THE LOCATION

Des Plaines, IL. Easily accessible from Route 90 and Touhy Ave

Why Should You Apply?

• Full Time
• Well Established Family Owned Company

Warehouse Direct is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.