Customer Support & Order Fulfillment Coordinator

Luxium Solutions, LLC; Boulder (CO); Presencial; USD 56.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO from day one

Salary: $56,000-$70,000

401k match

Medical, dental, and vision coverage

Descripción de la vacante

Excelitas in Boulder, CO is seeking a Customer Support Coordinator to drive account retention through responsive service and meticulous order management. You will coordinate production and delivery, onboard customers, and support internal teams to meet requirements.

The role involves handling exports, ISO/EMS compliance, and documentation, with opportunities to contribute to process improvements in a fast-paced environment.

Formación

• Bachelor's degree in business or related field preferred.
• Two years of customer support, inside sales or contract administration experience preferred.
• ERP software experience preferred.
• Knowledge of import/export regulations preferred.
• Ability to work in a fast-paced, detail-oriented environment.

Responsabilidades

• Provide product information and quote standard price and delivery via phone, fax, and email.
• Enter sales order information into the ERP and onboard new customers.
• Coordinate production and delivery schedules with Sales and Manufacturing Operations.
• Maintain customer files with orders, quotations, invoices and related documentation.
• Coordinate returns and discuss repair quotations for out-of-warranty products.
• Support business development managers with open order reports and conference calls.
• Assist Finance with collections on new Cash in Advance accounts and LCs.
• Ensure compliance with ISO 9000, EMS, ICP and IMS; prepare various reports.
• Handle export/import compliance, including licenses and End User Certificates as needed.
• Maintain documentation per retention policies and contribute to process improvements.

Conocimientos

Customer relationship management

Time management

Organizational skills

Communication with customers

Decision making

Educación

Bachelor's degree in business or related field

Herramientas

ERP software

Salesforce

Microsoft Excel

Descripción del empleo

Excelitas in Boulder, CO is seeking a Customer Support Coordinator to drive account retention through responsive service and meticulous order management. You will coordinate production and delivery, onboard customers, and support internal teams to meet requirements.

The role involves handling exports, ISO/EMS compliance, and documentation, with opportunities to contribute to process improvements in a fast-paced environment.