Customer Service Coordinator - Order Support & Issues

Acosta; Jacksonville (FL); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish across assigned lines. You will professionally resolve customer order issues, update orders and pricing in internal systems, and collaborate with internal and external teams while maintaining accurate documentation and strong relationships with customers and coworkers.

There is an emphasis on data accuracy, timely communication, and a proactive approach to resolving escalations in a

Formación

• 2+ years of customer service, administrative, or business process experience.
• Food broker experience preferred.
• High School Diploma or GED required.
• Formal customer service training a plus.

Responsabilidades

• Professionally receive and resolve customer order issues
• Research and resolve issues, collaborating with internal and external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify and address issues quickly
• Escalate unresolved issues to appropriate managers or supervisors
• Investigate rules engine issues and follow established resolution procedures
• Maintain accurate documentation in compliance with company policies
• Build and maintain strong relationships with customers, clients, and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

Conocimientos

Communication

Organization

Problem-solving

Data entry

Order management

Attention to detail

Educación

High School Diploma or GED

Associate Degree preferred

Customer service training a plus

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish across assigned lines. You will professionally resolve customer order issues, update orders and pricing in internal systems, and collaborate with internal and external teams while maintaining accurate documentation and strong relationships with customers and coworkers.

There is an emphasis on data accuracy, timely communication, and a proactive approach to resolving escalations in a