Customer Care & Logistics Specialist

Boulder Connect; Emerald Beach (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Boulder Connect is seeking a customer-focused support specialist to handle inquiries via phone, email, and chat. You will address product issues, orders, technical questions, shipping, tracking, returns, and warranty claims while upholding company care standards.

The ideal candidate has excellent communication, strong problem-solving abilities, and the ability to manage multiple support channels effectively to ensure customer satisfaction and retention.

Qualifications

• The role involves providing customer support via phone, email, and chat to address product issues, orders, technical questions, shipping, tracking, returns, and warranty claims.
• Key responsibilities include assisting customers with their inquiries, helping onboard new customers, and soliciting orders to enhance customer satisfaction and retention.
• The ideal candidate should possess excellent communication skills and a friendly, customer-focused attitude, aligning with the company's customer care standards.
• Qualifications include strong problem-solving abilities, attention to detail, and the ability to manage multiple support channels effectively.

Responsibilities

• Provide customer support via phone, email, and chat to resolve product issues, orders, and warranty claims.
• Assist customers by handling inquiries and onboarding new customers to drive satisfaction and retention.
• Solicit orders to support revenue growth while maintaining high service standards.
• Demonstrate strong problem-solving and multi-channel support skills to ensure smooth customer experiences.

Skills

Excellent communication

Problem-solving

Job description

Boulder Connect is seeking a customer-focused support specialist to handle inquiries via phone, email, and chat. You will address product issues, orders, technical questions, shipping, tracking, returns, and warranty claims while upholding company care standards.

The ideal candidate has excellent communication, strong problem-solving abilities, and the ability to manage multiple support channels effectively to ensure customer satisfaction and retention.