Customer Service & Order Support Specialist

20/20 Custom Molded Plastics, LLC; Holiday (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Inteplast Group in Holiday, FL seeks a Customer Service Representative I to support customers, process orders, and handle samples and claims with care. You will ensure timely responses and accurate data entry, acting as a liaison between customers and internal departments.

The role emphasizes teamwork, reliability, and the ability to manage inquiries while maintaining service excellence in a fast-paced office setting. Flexibility for non-standard hours is preferred.

Qualifications

• College degree is preferred.
• Proficiency in Word, Excel, and Outlook; ability to learn ERP/AS400.
• Strong memory for facts, data and procedural details.
• Reliable, adaptable and able to handle job stress with professionalism.
• Exceptional teamwork, communication, and customer service skills.

Responsibilities

• The forefront of our customer interactions, processing production orders, sample requests, claims, and more, ensuring timely responses and addressing customer needs with care.
• Liaison between customers and various departments, ensuring that all issues and requests are coordinated and resolved efficiently.
• Managing daily reports and take necessary actions to ensure customer satisfaction.
• Ownership of assigned accounts, handling orders, samples, inquiries, and other tasks to uphold our commitment to exceptional service.
• Processing orders and sample requests will be among your primary responsibilities, ensuring accuracy and efficiency.
• Responding to inquiries from customers and internal departments.
• Reviewing and taking action based on reports, contributing to our continuous improvement efforts.
• Enter new customer data, coordinate orders, samples, and account setup, collaborating with various departments to ensure seamless operations and customer delight.

Skills

Customer service

Communication

Teamwork

Adaptability

Attention to detail

Education

College degree preferred

Tools

Microsoft Word

Excel

Outlook

ERP/AS400

Job description

Inteplast Group in Holiday, FL seeks a Customer Service Representative I to support customers, process orders, and handle samples and claims with care. You will ensure timely responses and accurate data entry, acting as a liaison between customers and internal departments.

The role emphasizes teamwork, reliability, and the ability to manage inquiries while maintaining service excellence in a fast-paced office setting. Flexibility for non-standard hours is preferred.