Customer Experience Specialist

Intek Plastics; Eau Claire (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Collaborative, customer-focused culture

Opportunity to make a direct impact on customer satisfaction

Stable role with growth opportunities

Job summary

ViziRecruiter, LLC. is seeking a Customer Experience Specialist in Eau Claire, Wisconsin. This role focuses on delivering high-quality service and managing customer accounts while processing orders and coordinating with internal teams. Ideal candidates should have a Bachelor's degree in Business and over five years of relevant experience. Strong communication and multitasking skills are essential. The position offers a full-time role with opportunities for growth and a collaborative work environment.

Qualifications

• 5+ years of customer service, customer support, or account management experience.
• Proficiency in Microsoft Office and general computer systems.
• Ability to work independently and across cross-functional teams.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Manage incoming customer service calls and emails professionally.
• Process and coordinate orders from entry through completion.
• Provide proactive order status updates and resolve issues as needed.
• Collaborate with sales, shipping, and operations teams to meet customer requirements.

Skills

Time management

Organization

Multitasking

Communication skills

Customer-focused mindset

Education

Bachelor’s degree in Business or equivalent experience

Tools

Microsoft Office

Job description

Introduction

Intek Plastics specializes in designing, manufacturing, assembling, and delivering a wide variety of customized plastic extrusions in the Fenestration, Hydroponic, Lighting, Refrigeration, and Power Management Industries.

Overview

We’re looking for a Customer Experience Specialist to deliver high-quality service and support throughout the customer lifecycle. In this role, you’ll manage customer accounts, process and track orders, and coordinate with internal teams to ensure accurate, on‑time delivery. This position is ideal for a detail‑oriented, customer‑focused professional who thrives in a fast‑paced, collaborative environment.

Why Join Us

• Collaborative, customer-focused culture
• Opportunity to make a direct impact on customer satisfaction
• Stable, full‑time role with growth and improvement opportunities

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Manage incoming customer service calls and emails professionally
• Process and coordinate orders from entry through completion
• Provide proactive order status updates and resolve issues as needed
• Collaborate with sales, shipping, and operations teams to meet customer requirements
• Flag critical deadlines, quality concerns, and customer requests to leadership
• Support shipping accuracy and delivery timelines
• Maintain account documentation, work instructions, and procedures
• Assist with EDI and ASN account setup
• Participate in continuous improvement and quality initiatives

Requirements

• Bachelor’s degree in Business or equivalent experience
• 5+ years of customer service, customer support, or account management experience
• Strong time management, organization, and multitasking skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and general computer systems
• Ability to work independently and across cross‑functional teams
• Customer‑focused mindset with strong attention to detail

Work Environment

• Manufacturing / B2B environment
• Ability to lift up to 25 lbs occasionally
• Regular, predictable attendance required