Customer Support Specialist: Order Entry & ERP

Shorr Packaging Corp.; Indianapolis (IN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Medical Benefits

PTO

401K

Team culture

Job summary

Shorr Packaging Corp. is seeking a Customer Support Representative I to help process customer orders with accuracy in a fast-paced team environment. You will perform pre-order research, enter orders in the ERP system, and coordinate with shipping and invoicing to ensure timely service.

The role emphasizes attention to detail, strong communication, and the ability to manage time-sensitive tasks. The company offers ESOP and comprehensive benefits, aligning with a team-based owner culture.

Qualifications

• Associates Degree or equivalent experience required.
• Experience with MS Word, Excel and Outlook.
• Knowledge of ERP, CRM and ecommerce platforms is a plus.
• Prior data entry experience in an ERP and/or ecommerce platform.
• Demonstrated ability to work with detailed information.
• Excellent communication skills and ability to work in a fast-paced team environment.
• Demonstration of excellent organization skills while managing time sensitive processes.
• Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.

Responsibilities

• Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels.
• Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
• Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems.
• Release customer sales orders from Shorr's Order Manager portal to Sxe.
• Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
• Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.

Skills

Excellent communication

Data entry

MS Word

MS Excel

MS Outlook

Attention to detail

Education

Associates Degree or equivalent

Tools

ERP

CRM

Ecommerce platforms

Job description

Shorr Packaging Corp. is seeking a Customer Support Representative I to help process customer orders with accuracy in a fast-paced team environment. You will perform pre-order research, enter orders in the ERP system, and coordinate with shipping and invoicing to ensure timely service.

The role emphasizes attention to detail, strong communication, and the ability to manage time-sensitive tasks. The company offers ESOP and comprehensive benefits, aligning with a team-based owner culture.