Customer Service

Inteplast Group; Kentucky; On-site; USD 35,000 - 48,000; Full time

Job summary

Inteplast Group in Holiday City, Ohio, is seeking a Customer Service Representative I to provide exceptional support and account coordination for a diverse client base.

You will process orders, respond to inquiries, liaise with production and shipping, maintain data accuracy in ERP/AS400, and strive to resolve issues quickly while upholding company policies and service standards.

Qualifications

• College degree is preferred.
• Proficiency in Microsoft Word, Excel, and Outlook is a must, with the ability to learn and navigate an ERP or AS400 system.
• Ability to recall facts, situational data, and procedural details will be essential.
• Reliable, adaptable, and able to handle job stress with professionalism and grace.
• Exceptional teamwork, communication, and customer service skills are essential.
• Physical requirements are typical of a regular office environment, ensuring comfort.
• Ensure consistent attendance and willingness to accommodate non-standard work hours.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

Responsibilities

• Process production orders, sample requests, claims, and more with timely responses.
• Liaise between customers and departments to coordinate and resolve issues.
• Manage daily reports and actions to ensure customer satisfaction.
• Own assigned accounts and handle orders, samples, inquiries, and related tasks.
• Process orders and sample requests with accuracy and efficiency.
• Respond to inquiries from customers and internal departments.
• Review reports and take actions to support continuous improvement.
• Enter new customer data, coordinate orders and account setup with other departments.
• Be ready to take on additional functions or special projects as needed.
• Process stock releases and product transfers; check stock status digitally.
• Respond to shipment inquiries, forward shipping paperwork, confirm pickups.
• Revise invoices when applicable and send inventory reports.
• Support year-end duties and collaborate with production, accounting, and logistics.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

College degree preferred

Tools

MS Word

MS Excel

Outlook

ERP/AS400

Job description

20/20 Custom Molded Plastics, Ltd., 14620 Selwyn Drive, Holiday City, Ohio, United States of America

Job Description

Posted Thursday, July 23, 2026 at 4:00 AM | Expires Saturday, October 24, 2026 at 3:59 AM

TITLE: Customer Service Representative I

POSITION OBJECTIVE: To provide exceptional customer support and account management by building strong client relationships, resolving inquiries with efficiency and professionalism, and delivering solutions that enhance customer satisfaction and retention. This role aims to serve as a trusted point of contact for clients, ensuring their needs are understood, addressed promptly, and aligned with company policies, service standards, and long-term business goals.

QUALIFICATIONS:

• College degree is preferred.
• Proficiency in Microsoft Word, Excel, and Outlook is a must, with the ability to learn and navigate an ERP or AS400 system.
• Your ability to recall facts, situational data, and procedural details will be essential in fulfilling your responsibilities.
• Reliable, adaptable, and able to handle job stress with professionalism and grace.
• Exceptional teamwork, communication, and customer service skills are essential as you interact with colleagues and customers .
• Physical requirements are typical of a regular office environment, ensuring your comfort and well-being.
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• The forefront of our customer interactions, processing production orders, sample requests, claims, and more, ensuring timely responses and addressing customer needs with care and attention.
• Liaison between customers and various departments, ensuring that all issues and requests are coordinated and resolved efficiently.
• Managing daily reports and take necessary actions to ensure customer satisfaction.
• Ownership of assigned accounts, handling orders, samples, inquiries, and other tasks to uphold our commitment to exceptional service.
• Processing orders and sample requests will be among your primary responsibilities, ensuring accuracy and efficiency.
• Responding to inquiries from customers and internal departments.
• Reviewing and taking action based on reports, contributing to our continuous improvement efforts.
• Enter new customer data, coordinate orders, samples, and account setup, collaborating with various departments to ensure seamless operations and customer delight.
• You'll be ready to tackle any additional functions or special projects that arise, embracing the dynamic
• Process stock releases: new stock, revised stock, samples.
• Digitally check stock releases.
• Process product transfers: components, raw material, and finished goods.
• Respond to customer inquiries regarding shipments: forward shipping paperwork, confirm order pick up, etc.
• Revise invoices when applicable.
• Send inventory reports.
• Annual duties: turn over year-end files.
• Work closely with other departments: production, accounting, and shipping and receiving.
• Adhering to company procedures, you'll uphold our standards of excellence and direction, contributing to our success and growth.
• Other duties as assigned.

Inteplast Group is an Affinitive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.

20/20 Custom Molded Plastics, Ltd., 14620 Selwyn Drive, Holiday City, Ohio, United States of America