Customer Support Operator with Arabic and English

Logoslabs; San Francisco (CA); A distancia; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work model

Competitive remuneration

Professional courses: Coursera toHarva

Friendly, enjoyable environment

Descripción de la vacante

Quadcode is seeking a Customer Support Operator to join our fintech team. You will handle multilingual customer inquiries via live chat and email, providing accurate product information and resolving cases promptly.

The role emphasizes customer focus, strong communication, and analytical skills. The position offers a remote work model, competitive remuneration, and access to professional courses from Coursera to Harvard.

Formación

• Fluency in Arabic, French, and English in written and verbal forms.
• Previous experience in a similar position is an advantage.
• Customer-focused personality.
• Strong communication and analytical abilities.

Responsabilidades

• Answer customer inquiries via live chats and emails (no calls).
• Provide accurate information about the products of the company.
• Resolve cases in timely and professional manner.
• Achieve quality and productivity targets set by the manager.
• Perform other ad hoc tasks assigned by the manager.

Conocimientos

Arabic language fluency

French language fluency

English language fluency

Customer-focused mindset

Communication skills

Analytical skills

Descripción del empleo

About the Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Working schedule: Monday-Friday, 8 - 16:30 (GMT+3).

Tasks:

• Answer customer inquiries via live chats and emails (no calls);

• Provide accurate information about the products of the company;

• Resolve cases in timely and professional manner;

• Achieve quality and productivity targets set by the manager;

• Perform other ad hoc tasks assigned by the manager.

Requirements:

• Fluency in Arabic, French, and English languages both written and verbal;

• Previous experience on a similar position would be considered as an advantage;

• Customer focus personality;

• Great communication and analytical skills.

We offer:

• Remote work model;

• Competitive remuneration;

• Professional courses: from Coursera to Harvard;

• Friendly, enjoyable and positive environment.

As a part of the Quadcode team, you'll become a vital player in our mission to empower traders and drive financial success. Join us today and be a part of a community that values talent, innovation, and dedication.

Your journey to financial achievement starts here with Quadcode!

Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.

Join us today, and let's shape the future of fintech together!

Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.