Customer Support Operator with Arabic and English

OpenKrill; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work model

Competitive remuneration

Professional courses (Coursera to Harv

Job summary

Quadcode is seeking a dynamic Customer Support Operator to assist clients of our fintech SaaS trading platform. You will handle live chats and emails, provide accurate product information, and resolve cases with professionalism. Fluency in Arabic, French, and English is required.

Prior experience in customer support is a plus. This role offers remote work, competitive remuneration, and access to professional courses, within a friendly, supportive team environment.

Qualifications

• Fluent in Arabic, French and English (written and spoken).
• Customer-focused mindset with solid communication skills.
• Experience in a similar support role is a plus.

Responsibilities

• Answer customer inquiries via live chats and emails.
• Provide accurate information about the company products.
• Resolve cases promptly and professionally; meet quality targets.
• Perform other tasks as assigned by the manager.

Skills

Arabic

French

English

Job description

About the Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.

Working schedule: Monday-Friday, 8 - 16:30 (GMT+3).

Tasks

• Answer customer inquiries via live chats and emails (no calls);
• Provide accurate information about the products of the company;
• Resolve cases in timely and professional manner;
• Achieve quality and productivity targets set by the manager;
• Perform other ad hoc tasks assigned by the manager.

Requirements

• Fluency in Arabic, French, and English languages both written and verbal;
• Previous experience on a similar position would be considerate as an advantage;
• Customer focus personality;
• Great communication and analytical skills.

We offer

• Remote work model;
• Competitive remuneration;
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.

Only applications submitted in English will be considered.

As a part of the Quadcode team, you'll become a vital player in our mission to empower traders and drive financial success. Join us today and be a part of a community that values talent, innovation, and dedication.

Your journey to financial achievement starts here with Quadcode!

Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.

Join us today, and let's shape the future of fintech together!

Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.