Customer Support & Operations Coordinator

Five Star Breaktime Solutions; Cedar Lake (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Health insurance

FSA & life/disability

Job summary

Five Star Breaktime Solutions in Decatur, AL is seeking an Administrative Assistant to be the frontline contact for customers. You will handle inbound calls and emails, document interactions, and coordinate with service technicians to ensure timely resolutions.

The role requires a high school diploma or equivalent, proficiency with Microsoft Office, and a calm, solution‑oriented approach to de‑escalate frustrated callers.

Qualifications

• High school diploma or GED required; or equivalent.
• Proficiency with Microsoft Office Suite is required.

Responsibilities

• Answer calls and emails addressing customer concerns or needs.
• Respond accurately and efficiently, offering solutions and ensuring the customer feels supported and valued.
• Engage in active listening and de-escalate frustrated clients as needed.
• Utilize company software and databases, document interactions accurately and professionally.
• Coordinate with service technicians to address maintenance needs at customer locations.

Education

High school diploma/GED

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Job description

Five Star Breaktime Solutions in Decatur, AL is seeking an Administrative Assistant to be the frontline contact for customers. You will handle inbound calls and emails, document interactions, and coordinate with service technicians to ensure timely resolutions.

The role requires a high school diploma or equivalent, proficiency with Microsoft Office, and a calm, solution‑oriented approach to de‑escalate frustrated callers.