Administrative Assistant (AL, Dothan)

Five Star Breaktime Solutions; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Voluntary FSA

Life insurance

Disability insurance (short/long-term)

Feeding the Future charity support

Advancement opportunities

Job summary

Five Star Breaktime Solutions is seeking an Administrative Assistant to be the primary contact for customers, handling inbound calls and emails with accurate, efficient responses. The role requires active listening and de-escalation of upset callers, while documenting interactions in company software and coordinating with service technicians to ensure timely maintenance resolutions.

The position offers benefits including retirement savings with company match, comprehensive medical/dental/vision,

Qualifications

• High school diploma or GED, or 1–3 months of related experience.
• Consent to a drug screen and a pre-employment background check.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Equal opportunity employer for protected groups, including veterans and individuals with disabilities.

Responsibilities

• Answer calls and emails addressing customer concerns or needs.
• Respond accurately and efficiently with solutions to ensure customers feel supported and valued.
• Engage in active listening, confirming information and de-escalating upset callers when needed.
• Utilize company software, databases, and tools to document interactions accurately and professionally.
• Coordinate with service technicians to address maintenance needs at customer locations.

Skills

Active listening

Customer service

Microsoft Office

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. The Administrative Assistant serves as the primary point of contact for customers, handling inbound calls and emails to address concerns, questions, and service needs. This role requires providing accurate, efficient, and solution-oriented responses that leave customers feeling supported and valued. The representative practices active listening to confirm information and calmly de-escalate frustrated or upset callers. Proficiency with company software, databases, and tools is essential for accurately and professionally documenting customer interactions. Additionally, this position coordinates with service technicians to ensure timely resolution of maintenance needs at customer locations.

What Five Star Has To Offer

401(k) retirement savings plan with company match.

Comprehensive medical, dental, and vision insurance plans (individual and family coverage).

Voluntary FSA, life insurance, and short/long-term disability options.

Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

Opportunities for advancement.

Key Responsibilities

Answer calls and emails addressing customer concerns or needs.

Respond accurately and efficiently, offering solutions ensuring the customer feels supported and valued.

Engage in active listening, confirming information, and diffusing angry or frustrated clients as needed.

Utilize software, databases, tools, appropriately, and submit information accurately, concise, and grammatically correctly.

Coordinate with service techs to address maintenance needs at customer locations.

Required Qualifications

High school diploma/ GED or one to three months of related experience; or equivalent combination of education and experience.

Must be able to consent to a drug screen and pre-employment background check.

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Location - AL, Dothan - AL - 3741 Ross Clark Cir