Customer Success & Operations Assistant

Five Star Breaktime Solutions; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Voluntary FSA

Life insurance

Disability insurance (short/long-term)

Feeding the Future charity support

Advancement opportunities

Job summary

Five Star Breaktime Solutions is seeking an Administrative Assistant to be the primary contact for customers, handling inbound calls and emails with accurate, efficient responses. The role requires active listening and de-escalation of upset callers, while documenting interactions in company software and coordinating with service technicians to ensure timely maintenance resolutions.

The position offers benefits including retirement savings with company match, comprehensive medical/dental/vision,

Qualifications

• High school diploma or GED, or 1–3 months of related experience.
• Consent to a drug screen and a pre-employment background check.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Equal opportunity employer for protected groups, including veterans and individuals with disabilities.

Responsibilities

• Answer calls and emails addressing customer concerns or needs.
• Respond accurately and efficiently with solutions to ensure customers feel supported and valued.
• Engage in active listening, confirming information and de-escalating upset callers when needed.
• Utilize company software, databases, and tools to document interactions accurately and professionally.
• Coordinate with service technicians to address maintenance needs at customer locations.

Skills

Active listening

Customer service

Microsoft Office

Education

High school diploma / GED

Tools

Microsoft Office

Job description

Five Star Breaktime Solutions is seeking an Administrative Assistant to be the primary contact for customers, handling inbound calls and emails with accurate, efficient responses. The role requires active listening and de-escalation of upset callers, while documenting interactions in company software and coordinating with service technicians to ensure timely maintenance resolutions.

The position offers benefits including retirement savings with company match, comprehensive medical/dental/vision,