Administrative Office Coordinator (AL, Decatur)

Five Star Breaktime Solutions; Cedar Lake (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Health insurance

FSA & life/disability

Job summary

Five Star Breaktime Solutions in Decatur, AL is seeking an Administrative Assistant to be the frontline contact for customers. You will handle inbound calls and emails, document interactions, and coordinate with service technicians to ensure timely resolutions.

The role requires a high school diploma or equivalent, proficiency with Microsoft Office, and a calm, solution‑oriented approach to de‑escalate frustrated callers.

Qualifications

• High school diploma or GED required; or equivalent.
• Proficiency with Microsoft Office Suite is required.

Responsibilities

• Answer calls and emails addressing customer concerns or needs.
• Respond accurately and efficiently, offering solutions and ensuring the customer feels supported and valued.
• Engage in active listening and de-escalate frustrated clients as needed.
• Utilize company software and databases, document interactions accurately and professionally.
• Coordinate with service technicians to address maintenance needs at customer locations.

Education

High school diploma/GED

Tools

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Job description

AL, Decatur

About the Role

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. The Administrative Assistant serves as the primary point of contact for customers, handling inbound calls and emails to address concerns, questions, and service needs. This role requires providing accurate, efficient, and solution-oriented responses that leave customers feeling supported and valued. The representative practices active listening to confirm information and calmly de-escalate frustrated or upset callers. Proficiency with company software, databases, and tools is essential for accurately and professionally documenting customer interactions. Additionally, this position coordinates with service technicians to ensure timely resolution of maintenance needs at customer locations.

What Five Star Has To Offer

• 401(k) retirement savings plan with company match.
• Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
• Voluntary FSA, life insurance, and short/long-term disability options.
• Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.
• Opportunities for advancement.

Key Responsibilities

• Answer calls and emails addressing customer concerns or needs.
• Respond accurately and efficiently, offering solutions ensuring the customer feels supported and valued.
• Engage in active listening, confirming information, and diffusing angry or frustrated clients as needed.
• Utilize software, databases, tools, appropriately, and submit information accurately, concise, and grammatically correctly.
• Coordinate with service techs to address maintenance needs at customer locations.

Required Qualifications

• High school diploma/ GED or one to three months of related experience; or equivalent combination of education and experience.
• Must be able to consent to a drug screen and pre-employment background check.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.