Customer Support & Operations Coordinator

Crane Company; Brazil (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

Crane Company is seeking a Customer Service Representative to support customers and internal teams. The role handles transactions, creates orders, and acts as a liaison between customers and various departments, ensuring accurate, timely information.

You will respond to shipping and clerical inquiries, review contracts and quotes, and coordinate with sales, engineering, and field staff to resolve issues. Attention to detail and proofreading are essential.

Qualifications

• Excellent communication skills (verbal and written).
• Experience with data entry.
• Proficiency in Microsoft Office/ Windows.
• Detail oriented.
• Proofreading skills.

Responsibilities

• Processing transactions (creating orders, sending acknowledgements, repeat/Ecommerce orders).
• Responding to shipping questions.
• Responding to clerical questions.
• Forwarding technical questions to engineering, sales, and field technicians.
• Approving quotes created by Account Managers, reviewing contracts and terms, and monitoring discount levels.
• Approving orders created by Field Account Managers, reviewing contracts and terms, and monitoring discount levels.
• Entering order requirements and sending order receipts for orders created by Field Account Managers.
• Sending quotes on behalf of Account Managers.
• Liaising between customers and accounting to determine payment terms.
• Exporting forms and monitoring follow-up.
• Creating Pro Forma Invoices and monitoring order requirements.
• Handling travel arrangements for installers and sales, processing change orders, shipping issues, and forwarding complaints to sales.

Skills

Excellent communication

Data entry

Detail oriented

Proofreading skills

Verbal & written communication

Tools

Microsoft Office

Job description

Crane Company is seeking a Customer Service Representative to support customers and internal teams. The role handles transactions, creates orders, and acts as a liaison between customers and various departments, ensuring accurate, timely information.

You will respond to shipping and clerical inquiries, review contracts and quotes, and coordinate with sales, engineering, and field staff to resolve issues. Attention to detail and proofreading are essential.